Privacy Policy

Effective Date: June 19, 2026

Axis Chiropractic & Massage Clinic, LLC ("Axis," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, schedule appointments, or receive services from our clinic.

Information We Collect

We may collect the following types of information:

Contact Information

  • Name

  • Phone number

  • Email address

  • Mailing address

Appointment & Service Information

  • Appointment requests

  • Scheduling information

  • Patient communications

  • Service inquiries

  • Website Usage Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on our website

  • Referring websites

Healthcare Information

If you become a patient, we may collect health information necessary to provide healthcare services. Protected Health Information (PHI) is handled in accordance with HIPAA and applicable healthcare privacy laws.

How We Use Your Information

We may use your information to:

  • Schedule and confirm appointments

  • Provide healthcare services

  • Respond to inquiries

  • Send appointment reminders

  • Communicate regarding treatment or care

  • Process payments

  • Improve our website and services

  • Comply with legal and regulatory requirements

  • Send promotional communications when permitted by law

Text Messaging (SMS) Communications

By providing your mobile phone number and opting in, you consent to receive text messages from Axis Chiropractic & Massage Clinic.

Text messages may include:

  • Appointment reminders

  • Appointment confirmations

  • Schedule changes

  • Treatment-related communications

  • Billing notifications

  • Patient satisfaction surveys

  • Promotional offers and clinic updates (when consented)

Message Frequency

Message frequency varies based on your interactions with our clinic and your appointment schedule.

Message and Data Rates

Message and data rates may apply based on your mobile carrier's plan.

Opting Out

You may opt out of receiving text messages at any time by replying:

STOP

Once you opt out, you will receive a confirmation message and will no longer receive SMS communications unless you opt in again.

Need Help?

Reply: HELP or contact us at:

SMS Privacy Commitment

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.

How We Share Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

  • Provide requested services

  • Process payments

  • Operate our website and communication systems

  • Comply with legal obligations

  • Protect the rights, safety, or property of our patients, staff, or clinic

Third-party service providers who assist us are required to maintain appropriate confidentiality and security measures.

Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to improve user experience and better understand website traffic.

These technologies may collect information such as:

  • Browser type

  • Device type

  • Website usage activity

  • Referral sources

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

Third-Party Services

We may use trusted third-party providers to assist with:

  • Website hosting

  • Analytics

  • Online forms

  • Appointment scheduling

  • Payment processing

  • Patient communications

These providers maintain their own privacy and security practices.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Data Retention

We retain information only for as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Patient records are retained according to applicable healthcare laws and regulations.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • Requesting access to your information

  • Correcting inaccurate information

  • Requesting deletion where permitted by law

  • Opting out of certain communications

To exercise these rights, please contact us using the information below.

Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children through our website without appropriate parental consent.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Axis Chiropractic & Massage Clinic, LLC

Privacy Officer: Annelyn Sanchez